Bidder Frequently Asked Questions (FAQ)

Are bids binding?

Yes. All bids placed in our auctions are considered binding. When you place a bid, you are committing to purchase the item if you are the winning bidder.

I accidentally bid on the wrong item. Can my bid be cancelled?

Bids are not automatically cancellable. In limited situations, the auctioneer may review a request to retract or correct a bid placed in error. Any review is handled solely at the auctioneer’s discretion, and approval is not guaranteed.

What if I typed the wrong amount or added too many zeros?

In rare cases involving an obvious bid entry error, such as:

• Entering $10,000.00 when $100.00 was intended
• Entering $100,000.00 when $1,000.00 was intended

the auctioneer may review the bid for possible correction or retraction.

A review may be considered only if:

• The request is made immediately
• The auction has not materially progressed
• No other bidders are disadvantaged
• The error is clear, verifiable, and disproportionate to the item’s value

Even in these cases, approval is not guaranteed.

What should I do if I believe I made a bidding mistake?

Contact the auctioneer immediately. Timing matters. While bids are binding, legitimate issues will be reviewed when possible.

What happens if I am currently the high bidder?

Another bidder may still outbid you before the auction closes. If you remain the winning bidder at closing, payment is required according to the auction terms.

Can a bid be removed because I changed my mind?

No. Bids cannot be removed due to bidder regret, a change of mind, or misunderstanding an item after bidding.

Why did the auction extend when I bid?

Many auctions use soft close bidding. If a bid is placed near the scheduled closing time, the lot’s ending time will automatically extend to give other bidders a fair chance to respond.

Can I preview items before bidding?

Yes. We strongly encourage in-person preview whenever possible.

While our team does our best to provide accurate descriptions and photographs, we are not experts in every item we sell. Previewing items in person allows you to personally evaluate condition, authenticity, completeness, and any other details important to your purchase.

All items are sold as-is, where-is.

Do you offer in-person preview for every auction?

We prioritize offering at least one in-person preview opportunity for each auction whenever possible.

Many auction companies conducting online auctions have eliminated in-person preview entirely. We believe preview is an important part of a positive auction experience and encourage bidders to take advantage of it whenever it is offered.

Preview dates, times, and locations are listed in the individual auction details.

When will my card be charged?

Cards are typically charged after the auction closes and invoices are generated. Timing may vary by auction. Please refer to the specific auction terms for payment details.

What payment methods do you accept?

Accepted payment methods are listed in each auction’s terms and conditions. Please review those details before bidding.

What happens if my card is declined?

If your card is declined, you will be contacted to arrange payment. Items are not released until payment is successfully completed.

How can I update my payment information?

You can update your payment information by logging into your bidder account:

1. Log in to your account
2. Go to My Account or Profile Settings
3. Select Payment Methods
4. Add or update your credit card information

For security reasons, auction staff cannot update payment information for you.

How can I reset my password?

From the bidder login page:

1. Click “Forgot Password”
2. Enter the email address associated with your account
3. Follow the instructions sent to your email

If you do not receive the email, check your spam folder or verify the email address used.

Can someone else pick up my items for me?

Yes. You may authorize another person to pick up items on your behalf.

You remain fully responsible for payment and pickup. Your pickup person should have:

• The winning bidder’s name
• The invoice or invoice number
• A valid photo ID if requested

Will auction staff help load my items?

No. Please bring your own helpers and any equipment needed for loading.

Auction staff do not provide loading assistance and cannot help move, lift, or transport items.

Do you offer shipping or delivery?

No. Grindstaff’s Auction Marketing Group does not ship or deliver items unless shipping is specifically stated in the individual auction listing.

Local delivery (third-party option)

For furniture or large items, buyers may independently arrange delivery with:

Calvin Washington
Phone: 804-801-8079

Important:

• Delivery must be pre-arranged and confirmed directly with the provider
• Pickup must still occur during scheduled pickup dates and times
• Delivery is a private agreement between buyer and provider

Grindstaff’s is not responsible for delivery arrangements, damage, delays, or disputes.

Are there any auctions that offer shipping?

Yes, only when clearly stated in the individual auction listing. Certain sellers or auctions may offer shipping, and when available it will be explicitly noted. If shipping is not stated, assume local pickup only.

What if I don’t pick up my items?

Items not picked up during the scheduled pickup time may be considered abandoned. Storage fees may apply, and the auctioneer may resell or dispose of items per the auction terms.

Who should I contact if I have questions?

Questions concerning registration, bidding, payment, pickup, or auction procedures should be directed to the auctioneer listed for that auction.

All bids are binding. Bid retractions or corrections are not guaranteed and may be reviewed only at the auctioneer’s sole discretion. All items are sold as-is, where-is.